General information

• Can I add an authorized user?
• Can I select a different Cardless product?
• Can I request a credit limit increase?
• How do I close my account?
• How do I update info on my account?
• I’m getting an error message when using my Cardless mobile app. Help!

Payments

• How do I make a payment? 
• How do I link my bank account for payments? 
• What is Plaid and is it safe to provide my banking details?
• My bank doesn’t appear in a search. Can I still link it?

Transactions

• How do I report a fraudulent transaction? 
• How do I dispute an inaccurate transaction?
• Why was my transaction declined?

Cards

How to use your physical and virtual cards

• How do I report my physical card lost or stolen? 
• How do I activate my virtual card?
• Do I need to request a physical card?
• What is a virtual card and how do I use it?
• Where can I use my card to pay?
• When should I use my physical card vs. my virtual card?